Refund & Returns Policy

Refund & Returns Policy

Last Updated: October 18, 2026

At ARSHIQUE PROFESSIONAL, customer satisfaction is important to us. We aim to provide a smooth shopping experience and quality haircare products. Please review our return and refund guidelines before placing your order.

1. Return Eligibility

Customers may request a return or exchange within [7 days] of receiving their order, subject to the following conditions:

  • The product must be unused, unopened, and in its original packaging.

  • The product must be in the same condition in which it was received.

  • Proof of purchase or order details must be provided.

  • Haircare products, treatments, and other personal care items that have been opened or used may not be eligible for return due to hygiene and safety considerations, except where required by applicable law or where the product is defective or incorrect.

2. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

Please include your order number, a description of the issue, and clear photographs or videos showing the product and its packaging. Our team will review your request and advise you on the next steps.

Eligible cases may qualify for a replacement, refund, or another appropriate resolution.

3. Non-Returnable Items

For hygiene and safety reasons, opened or used haircare products, hair treatments, and personal care products are generally not eligible for return unless they are defective, incorrectly supplied, or otherwise covered by applicable law.

Products damaged through misuse, improper storage, or failure to follow the manufacturer's instructions may not qualify for a return.

4. Refund Process

Once an approved return has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed through the original payment method where available, or through another mutually agreed method. For Cash on Delivery orders, our team will coordinate the appropriate refund arrangement with you.

Refund processing and bank or payment-provider timelines may vary.

5. Return Shipping

If the return is due to an incorrect, damaged, or defective product, ARSHIQUE PROFESSIONAL will review the case and communicate the applicable return-shipping arrangement.

For other approved returns, return shipping costs may be the customer's responsibility.

6. Order Cancellations

If you wish to cancel an order, contact us as soon as possible. Cancellation requests may not be accepted once an order has been dispatched.

7. Contact Us

For return, exchange, or refund assistance, contact:

Email: arshiqueprofessional1@gmail.com
WhatsApp: +92 305 9456980

Please include your order number so we can assist you efficiently.